Refund policy

Return & Exchange Policy

At Luxe Fitness, we want you to love your look. If something’s not quite right, we’re here to help—within reason and within policy.

Return Eligibility

• Items must be unworn, unwashed, and in original condition, with tags still attached.

• Returns must be initiated within 14 days of the delivery date.

• Final sale items, clearance, and promotional items are not eligible for return or exchange.

 

How to Start a Return

1. EmailShopluxefitness.stl@gmail.com 

with your order number and the reason for your return.

2. Once approved, we’ll send return instructions.

3. Customers are responsible for all return shipping costs.

Refunds

• Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the return.

• If we determine that the item has been worn, washed, or returned in poor condition, no refund will be issued. You may choose to have the item sent back to you at your expense or discarded.

 

Exchanges

• We accept exchanges for the same item in a different size (if available).

• Customers are responsible for shipping costs for both the return and the new item.

• If the requested exchange size is out of stock, you will be offered:

• A full refund to your original payment method, or

• A store credit in the same amount, which you can use toward a future purchase.

Damaged or Incorrect Items

If you received the wrong item or something arrived damaged:

• Email us at Shopluxefitness.stl@gmail.com within 3 days of delivery.

• We’ll cover the shipping costs to fix the issue at no cost to you.

 

Need help? Reach out to our support team at Shopluxefitness.stl@gmail.com